Medlec's Maintenance Edge: Our Job Management System

Medlec Group uses BigChange job management software to provide clients with responsive and reactive facilities and building maintenance services. Over the past nine years, this system has helped us simplify our operations and improve our service delivery.

Building Maintenance Solutions That Grow With You

As Medlec Group expanded our building maintenance services, we outgrew our old job management software. While it served its purpose during our early years, the limitations became increasingly apparent as our team and client base grew.

"The previous system felt clunky to use," explains Allison Sinclair, our Operations Manager. "It had all the features on paper, but many were unnecessary for our specific needs, making daily use more complex than needed."

Focused on What Matters

Our current system offers exactly what we need to deliver efficient building and facilities maintenance. The straightforward approach means our team can focus on what they do best, providing exceptional maintenance services.

Our engineers use the system to record job details, capture photos, and obtain customer signatures onsite, essential for our NICEIC Approved electricians and multi-disciplined maintenance professionals working across Epsom, Surrey, and Greater London.

Responsive Facilities Management for Hospitality Clients

Working with restaurant chains, hotels, and pubs across the South East, we understand that downtime costs money. Our job management system helps us respond more efficiently to urgent maintenance requirements with real-time job allocation and tracking.

"A quick response is essential for our hospitality sector clients," said Allison. "Our software helps us allocate the nearest engineer with the right skills, reducing waiting times and getting businesses back up and running faster."

The system also helps track planned maintenance schedules, ensuring regulatory compliance and preventing costly breakdowns for our clients in Epsom, Stoneleigh and beyond.

Clear Communication

One significant benefit for our building maintenance clients is improved communication. Clients receive automated updates when engineers are dispatched, complete with estimated arrival times. Once work is finished, they get detailed reports with photos showing completed work.

The transparency builds trust with our clients, reducing follow-up queries and saving time for everyone involved.

Supporting Your Facilities

Nine years in, our team has continued to refine our processes to deliver better building and facilities maintenance service throughout Surrey and London.

As we expand our team of electricians and engineers, our commitment to quality remains central to maintaining our reputation for reliability, experience, and outstanding customer service. BigChange helps us manage our maintenance operations efficiently, allowing us to provide you with better service.

Contact us on 0333 344 5949 to discover how our well-managed maintenance services can keep your facilities running smoothly.